Terms and Conditions
Office:
Raleigh NC / New York City
Phone: 919-495-5112
Office Hours: 10:00 AM – 5:00 PM
Refund Policy
All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.
Rescheduling Policy
Customers can ONLY reschedule a booking at least 8 hours prior to the scheduled departure time. Bookings can only be rescheduled for the same route provided by the original bus carrier.
Bus services provided by CONNECTUS can only be rescheduled at least 8 hours prior to the scheduled departure time. Bus services provided by Jaguar can only be rescheduled at least 7 hours prior to the scheduled departure time.
Bookings can be rescheduled up to a maximum of 2 times.
Trip Protection Policy
Reschedule your booking up to 2 times with no rescheduling fee. (Rescheduled bookings must be made at least 8 hours prior to the scheduled departure time.)
Cancel your trip and receive a full refund for changes made at least 8 hours prior to the scheduled departure time.
Receive a refund in CONNECTUS Credit Points for changes made at least 8 hours prior to the scheduled departure time.
Trip Protection travel insurance is not valid for bus services operated by Connects. Trip Protection is also not valid for tickets rescheduled within the 12-hours and 24-hours frame.
Acceptable Ticket Formats
CONNECTUS accepts e-tickets as a printed copy or an email shown on a phone or other electronic devices.
Service Animal Policy
No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.
Smoking
Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board. We reserve the right to remove anyone who violate these terms and conditions
Rest Stops
Stops where passengers depart and board the bus are NOT rest stops. Do NOT leave the bus at these stations unless it is your scheduled departure station. Rest stops are between 10 to 20 minutes long. If you need to use the restroom for longer than 20 minutes, you are required to notify the driver beforehand.
Luggage
Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.
Bicycles
The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles. Electric bicycles are prohibited.
Minors Traveling Alone
Passengers under the age of 16 must be accompanied by an adult.
Seniors, Students, Veterans Discounts
There are special offers for seniors, students, veterans etc. on a case by case basis.
Special Assistance
For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 919-495-5112 or Stoneinvestmentgroupllc@gmail.com. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.
Children Travelling
Children are required to purchase a seat on the bus regardless of age.
Conditions of use
1. When to Arrive :
If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.
2. ID Required
A government issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.
* We reserve the right to update the above terms and conditions without notice to customers.